Sync 3 Now Supports Apple CarPlay

Ford now supports SYNC 3 with software updates to support Apple CarPlay and Android Auto™ for model-year 2016 and 2017 vehicles.

Customers can now update by downloading the software to a USB drive, visiting a dealership or with an over-the-air Wi-Fi connection. This is Ford’s first software update via Wi-Fi. It offers a convenient and automated alternative to existing upgrade methods

Customers with model-year 2016 Ford vehicles can update to the new SYNC 3 version 2.2 to gain this support for Android Auto and Apple CarPlay.

“Our SYNC 3 software platform was designed to be easy to update so we can get our customers the latest and greatest features, functionally and security enhancements,” said Don Butler, executive director, Ford Connected Vehicle and Services. “With over-the-air updates, we can deliver new features to customers in the background while they continue using their vehicles.”

Android Auto

Compatible with Android™ devices 5.0 and higher, Android Auto brings the Android experience into the vehicle safely and easily. It offers Google Maps, Google Play Music, phone, messaging and third-party apps projected on the car’s built-in display and available via voice controls. With a simplified interface, large touch targets, Google voice search and easy-to-use voice controls, Android Auto is designed to minimize distraction while on the road.

Android, Android Auto, Google Maps and Google Play are trademarks of Google Inc.

Apple CarPlay

Apple CarPlay is compatible with iPhone 5 and later models running iOS 7.1 or higher. Apple CarPlay gives iPhone users an intuitive way to make phone calls, use voice-guided navigation, listen to music, and send and receive messages. The convenience allows the driver to stay focused on the road. Users can control Apple CarPlay through the in-vehicle display or via Siri voice control. Apple CarPlay support requires a USB hub upgrade available through Ford dealers.

SYNC 3 currently supports Android Auto and Apple CarPlay on all model-year 2017 Ford cars including the Fiesta, Focus, Fusion and Mustang, SUVs including the Escape, Explorer and Expedition, F-Series trucks and Ford’s electrified vehicles.

Receiving updates over Wi-Fi

Ford has had SYNC upgrades since 2009, but this is the first time the company is offering an update via Wi-Fi. In Wi-Fi-enabled vehicles with Automatic System Updates turned on within SYNC 3, the system will periodically connect to a customer’s designated Wi-Fi network to check for updates. If an update is available, the system automatically downloads the update in the background over a period of time without any customer interaction. And SYNC 3 is designed to perform the update as long as Wi-Fi is connected prior to the vehicle turning off, therefore there is no need to keep the vehicle running for the update to take place.

Visit the support site and register/login to find out more about these updates.

How Do I Pair a Samsung Galaxy S3 to the Ford Sync System?

One of the hottest phones this Christmas season is the Samsung Galaxy S3 and for many users, they will need a quick tip on how to “pair” a Samsung to a Ford Sync System.

First, go to your phone’s App menu.

Tap the Settings folder

If it isn’t already on, Tap the Bluetooth box to turn it on.

Start up your Ford vehicle, go to the Phone Menu.

On the basic Sync System, use the “Seek” arrows to go to the System Settings folder. Then go to Bluetooth Devices, press OK, then use the arrows to find Add a Device, then press OK.

Press the OK button to begin “pairing” and your Sync system will create a 6-digit PIN. If you can, use the Seek Arrows on the steering wheel to toggle the screen until it says “Special PIN.” Push OK and select/create a number such as 0000 or 1234.

On the MyFord Touch system, on the lower left of the Phone page is the “Settings” button. Select that, and on the next screen, push the bar that says “Bluetooth Devices.” On the next screen will be the list of your connected Bluetooth Devices. Tap the “Add Device” to add a new one. The system will say “Search for Sync on your device and enter the PIN provided.” Samsung phones prefer a 4-digit PIN, so you can use the touch screen to “create” the PIN of either “0000” or “1234.”

Go to your phone and select “Search for Bluetooth Devices.”

In a moment, it will either “find” and automatically connect to Sync, or, you may have another screen appear with a place to enter the PIN number. Enter the PIN number and hit “Pair” on your phone.

This confirms the pairing process.

In a moment Sync should come back with a few more questions. Such as “Make Primary Phone?” “Turn on 911 Assist?” Push the OK button on your Sync system to approve the questions. Use the Seek buttons to toggle the “Yes” to “No,” if you’d like.

When you push OK to begin “Download Phone Book” your phone will make a chime.

If a sub-menu appears, tap the box to “Always Connect” the Sync connection.

If no box appears, “pull down” the menu from the top of the phone screen. It is referred to as the PBAP screen. Once again, tap the box to “Always Connect” the Sync system.

For most Sync systems, push the voice button and say “Bluetooth Audio” to access the music files on your Samsung. It may take up to 30 seconds for the system to start playing music on the phone. If it does not, go to your phone’s App menu and tap the icon for your music player. Or, tap the icon for an App such as Pandora. Your Pandora App will start streaming music through your dashboard.

Here is a Samsung and Sync video. (Special thanks to the folks at Phones4U – and you’ll like the English accent!).

Sync Workshop: Pushing the Right Buttons

Let’s face it, most car manufacturers are quickly bringing smartphone technology to our vehicle dashboards. Some of us are not sure how to use these systems. This is a workshop focusing on some common problems with the Ford Microsoft Sync system.

For some Ford owners, they may think their Sync system is “acting up.” Sometimes you try to make a phone call and it seems that the Sync system just “isn’t listening.” This is a summary of some common problems and how to overcome them. Most times the problem isn’t the Sync system, it’s our understanding (or lack of understanding) of how the system works.

First of all, let’s push the right buttons!

Ford developed their hands-free system with steering wheel controls. There are push buttons on the right side of the steering wheel. Some of these buttons are “two-sided” so you are either pushing the button down on its left side or its right side. One of the buttons is the “voice” button — it’s got an icon (picture) of a mouth with sound waves coming out of it (or it’s simply marked “Voice.”). This is the button to push to begin a vocal command to make a call, to ask for Bluetooth audio or make other vocal requests.

Push the Voice button and the system’s female voice will come on the vehicle’s speaker system with a statement, such as “Sync, state your command.” Reply by saying, “Phone.” The system will respond with “Phone, state your command.” Then say “Call Name (your contact’s name save in your phone book.) ” For example, say “Call John Smith on cell.” Or say, “Call Bill Henderson at home.”

If you are trying to dial a number, push the voice button, say “Phone” and then say “Dial.” The system will ask for the number. In a moderate volume, just say the number at a normal speed. Speak the phone number as individual numbers such as “Eight-One-Eight, Five-Three-Five, Five-Three-One-Nine.” Don’t try to condense numbers, such as saying “Eighty-One, Eight-Five, Fifty-Three, Fifty-Five, Three-Nineteen.”

Some other buttons on the right side of the steering wheel are for raising or lowering the speaker volume and the “scroll arrows.” These arrows will move you from pre-set station to pre-set station when in the radio mode, or from the start of the track or to the next track when listening in CD or Line In mode.

There is another button with an icon of a Phone receiver, this is the “Phone” button. This button is for answering a phone (by giving it a quick definite push) or for hanging up or cancelling a call (by pushing the button and holding it down for about five seconds). There is another button with the word “OK” on it. This button is used for answering questions the system might place on the LED screen or the touch screen on the dash. For example, when listening to the Sirius satellite radio, if you push the “Menu” button on the center console, the LED display will show the words “Satellite Menu,” then press the OK button on the steering wheel. The LED screen will then display “Category Menu” and then press OK again, then use the scroll arrows on the steering wheel (or the tuning knob) to rotate through all of the music categories available with Sirius. If you select “Comedy” and push the OK, then it will take you right to the first station in that category.

Just pushing the “Phone” icon will not access the “voice” for making a command. It will only access the “Phone Menu.” This menu’s title will turn into “Phone Redial” on the LED screen after a few seconds and then you can use the Seek arrow buttons on the steering wheel, or the Tuning knob to scroll through the phone options, such as System Settings, Phone book or Call History. Push OK to access any of these categories and, once again, use the scroll arrows or the tuning knob to drill deeper into the menu. When you see the word “Return,” then push OK and it will return to the previous menu.

If you do not press the “Phone” button long enough at the end of call, then the “Phone Redial” text may linger forever on the LED display. You won’t be able to access your radio or other audio functions until you press and hold the “Phone” icon for about five seconds.

Obviously, this workshop is just about using a few buttons. For more reference, please see your vehicle’s Sync handbook on the correct vocal requests and other functions. Or, visit Ford’s Sync online support at